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The transportation company needed a robust cybersecurity solution to ensure the safety and integrity of its electronic transactions processed through fare vending machines and recharging terminals. With a primary goal to meet the stringent PCI DSS compliance requirements, the company sought a Managed Security Services Provider (MSSP) to implement a comprehensive monitoring system. This system was required to provide real-time visibility into cybersecurity threats, ensuring timely detection and remediation. Additionally, the company needed support with file integrity monitoring, a non-core skill, to enhance their cybersecurity posture and maintain compliance.

CLIENT OVERVIEW

C L I E N T C H A L L E N G E S

N E E D S & R E Q U I R E M E N T S

Secure Corporate IT Assets

The company needed to protect its IT infrastructure from vulnerabilities and intrusions that could

compromise sensitive data and disrupt operations.

Industry: Transportation

Services: 24/7 Managed Security Services, Governance, Risk & Compliance (GRC)

Location: Americas

Organization Type: Public

Employees: 10,001+

Dedicated Cybersecurity Staff: 2

Meet PCI DSS Compliance

Ensuring annual compliance with PCI DSS standards was critical to maintaining the security of

monetary transactions and avoiding penalties.

Executive Reporting

The company required detailed and accurate reports on cybersecurity findings to keep the

executive team informed and support decision-making.

Achieving Compliance with 24/7 Managed Security Services for a Metropolitan Bus Transportation Company

CASE STUDY

24/7 Infrastructure Monitoring

Continuous monitoring was essential to promptly detect and respond to threats, relieving the in-

house IT security team and allowing them to focus on strategic initiatives.

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24/7 Managed Security Services

Governance, Risk &

Compliance (GRC)

The transportation company issued a Request for Proposal and selected

Hitachi Cyber to provide comprehensive 24/7 Managed Security

Services. Hitachi Cyber continuously monitored and managed internal

and external threats. Tailored workflows were created to meet the

company’s specific threat management requirements. Hitachi Cyber’s

certified Information Security Analysts, operating from advanced

Security Operations Centers, identified, validated, and escalated threats

to the company’s IT staff for corrective action. Monthly executive reports

and regular onsite visits were conducted to ensure consistent monitoring

and improvement of the company’s security posture.

Hitachi Cyber assisted in managing PCI DSS compliance requirements, to

ensure that the company met all necessary standards. Regular risk

assessments were conducted to identify potential vulnerabilities and

strategies implemented to mitigate these risks. Hitachi Cyber helped

develop and implement comprehensive security policies and procedures

aligned with industry standards. Ongoing training and awareness

programs were provided to ensure that all employees understood their

roles in maintaining compliance and security.

S O L U T I O N S

O U T C O M E

N E X T S T E P S

Looking ahead, the transportation company plans to expand its monitoring capabilities by integrating additional tools to cover a broader range of potential threats. The company will enhance employee training by conducting regular cybersecurity sessions for in-house staff to improve internal threat detection capabilities. Regular system updates will be performed to keep cybersecurity protocols current and effective against new and emerging threats. The company will continue its collaboration with Hitachi Cyber to fine-tune security processes and maintain compliance with evolving PCI DSS standards. This ongoing partnership will help the company stay ahead of cybersecurity challenges and maintain a strong security posture.

With Hitachi Cyber’s managed services, the transportation company achieved significant improvements in its cybersecurity measures. The 24/7 incident response team facilitated quicker reaction times to security incidents, enhancing the overall security posture. The implementation of a Security Information and Event Management (SIEM) system made annual PCI DSS audits more manageable through detailed audit trails. Furthermore, by increasing the signal-to-noise ratio, the company’s IT staff could focus on critical issues, thus optimizing resource allocation. The continuous monitoring and tailored reporting provided valuable insights, helping the company exceed industry security standards and achieve operational efficiencies.

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